Terms and Conditions

This document details the scope and limitations of the service provided by HumanMind Health. Please read it carefully, in full.

This document details the scope and limitations of the services provided by HumanMind Health. Please read it carefully and in full.

By using the services of HumanMind Health including accessing the website (https://www.humanmind.health), any digital applications, software (including but not limited to video consultations, access to your online medical record, and electronic communications systems) you accept these terms and conditions in full, along with all other policies and procedures that may be published by or otherwise communicated to you by HumanMind Health (the “Terms & Conditions”).

These terms may be amended from time to time. Please ensure that you review the most recent version when commencing or continuing your treatment.

About HumanMind Health

HumanMind Health is the trading name for HumanMind Health Limited, registered under company number 14883839 at Companies House. The registered address is 4 King Square, Bridgwater, Somerset TA6 3YF. HumanMind Health Limited is registered with the Care Quality Commission under provider number 1-21993204404. The Nominated Individual and Registered Manager for all locations is Mr. Christopher Lambourne, who can be contacted via the details below.

HumanMind Health is a private psychiatric-led mental health clinic providing assessment, treatment, and advice through virtual and face to face consultations at the following locations:

• 14 Harley St, London W1G 9PQ
• 55 Queen Anne Street, London W1G 9JR

The service is contactable by phone, email, or WhatsApp using the details below between the hours of 9am and 5pm, Monday to Friday. We aim to reply to all enquiries within one business day.

Email: enquiries@humanmind.health

Telephone: +44 (0)345 990 0009

Whatsapp: +44 (0)7450 060 600

Website: https://humanmind.health

HumanMind Health does not provide emergency or crisis services.

If you are in crisis or feel unsafe, please contact emergency services on 999 or attend your nearest emergency department and do not wait for a response from HumanMind Health. In an acute crisis please call 111 (Option 2) or if required, please call 999 or attend your nearest A&E department. For EMERGENCY and Out of Hours services use the NHS Urgent Mental Health Helplines . you be experiencing a Mental Health Crisis: Mental Health Assistance during Crisis

Referral & Scheduling

HumanMind Health accepts referrals from private and NHS clinicians including GPs, Psychiatrists, Psychologists & Psychotherapists and from individuals wishing to self-refer. Before confirming a booking for a New Patient Assessment with us, we will ask you to complete a brief patient registration form with your contact details and any past or current mental health concerns you feel we should know about. We may also ask you for any relevant clinical documentation such as a referral letter from a treating clinician. The registration form also includes consent to share information.

We encourage all patients to consent to sharing relevant clinical information with their NHS and/or Private GP to ensure continuity of care and safety. Where consent to share information is refused, we may discuss this with you prior to deciding whether to progress the referral.

Any information provided as part of the referral is reviewed by the referral triage team, and a response is usually provided within three working days of receipt. This may take longer due to workload, annual leave, or complexity.

Sometimes we may be unable to accept a referral where it is outside the scope of our service (e.g. a minor), or where we believe another service provider or clinician would be better able to meet the needs identified. When this occurs, we aim to clearly explain our reasons and suggest a suitable alternative.

For New Patients, the first appointment with HumanMind Health will take up to two hours during which time a comprehensive assessment will be made. Once your booking is made, email confirmation will be sent with an invoice.

All appointments must be paid in full no later than two working days prior to the scheduled appointment date to avoid cancellation. Any alternative payment arrangements must have been expressly agreed in writing in advance by HumanMind Health.

Where a registration is completed by a third party on behalf of a patient, the third party affirms their acceptance of these terms and conditions and assumes responsibility for the payment of all invoices for services provided. The patient will be required to confirm information sharing and consent preferences during the new patient assessment with the clinician.

You will be contacted by the booking team to arrange a convenient time for your New Patient Assessment. The duration and frequency of any follow-up appointments will be agreed between the patient and the treating clinician and/or the booking team.

HumanMind Health does not guarantee that a diagnosis or prescription will be provided following an assessment or consultation appointment. Any decisions will be made according to the clinician’s professional judgement.

Fees

Clinical Time (Consultations, Assessments & Other Clinical Time)

Consultation fees are usually charged at an hourly rate and will be booked in 30 minute intervals. Fees will vary depending on the assessing/treating clinician. We advise that you refer to our fee schedule and confirm the fee for any appointment with the booking team prior to confirming. Follow-up appointments may be made in thirty-minute increments and duration will be informed by the treatment plan and follow-up schedule recommended by the clinician.

The clinician may need to contact a third party as part of a referral or a joint planning meeting. This could include family, healthcare professionals, therapists, or other agencies / individuals directly involved in your care. Clinical time under fifteen minutes is free of charge, and thereafter charged at the published rate for the assessing/treating clinician.

The length of an assessment appointment will vary by patient and is decided at the discretion of the clinician. The scheduled appointment duration is an estimate and where additional time is needed, you will be informed of the length and any add fees. HumanMind Health will credit unused time (thirty minutes minimum) to your account at its discretion.

Other Assessments (E.G ADHD / ASD)

Consultation fees for assessments such as ADHD or Autism Spectrum Disorder (ASD) will vary according to the assessing clinician. The length of an assessment appointment will vary by patient and is decided at the discretion of the clinician. The scheduled appointment duration is an estimate and where additional time is needed, you will be informed of the length and any add fees. HumanMind Health will credit unused time (thirty minutes minimum) to your account at its discretion. For further information please refer to our fee schedule or contact the booking

Prescriptions

Prescription charges are chargeable where not associated with a paid consultation with HumanMind Health. For further information please refer to our fee schedule or contact the booking team.

Letters and Reports (Not including Medico-Legal Reports)

Ad Hoc letters that do not form part of routine clinic correspondence (e.g. Travel Letter) are charged at the hourly rate for the relevant clinician in 15 minute increments and will be provided at the discretion of the clinician. All letters must be paid for in full in advance and are subject to the full HumanMind Health Terms and Conditions. Please ask for an estimate from the relevant medical PA for the letter or report you require. Estimates may change where additional time or revision of content is required.

Travel

Travel is charged at the standard hourly rate for the relevant clinician in 15 minute intervals. Travel expenses are chargeable in addition to the charge for the clinician’s time. Where a chaperone is required to accompany the clinician (e.g. for some domiciliary visits), the chaperone’s time will also be chargeable. Rates must be agreed in writing with HumanMind prior to booking. For further information please refer to our fee schedule or contact the relevant medical PA when enquiring.

Inpatient Hospital Stay (Nightingale Hospital)

Dr Bradley Hillier has admitting rights to the Nightingale Hospital on behalf of HumanMind Health. The Nightingale Hospital is a private psychiatric hospital based in Central London and admissions occur following an assessment by Dr Hillier in discussion with the hospital management. All aspects of your care during your inpatient stay will be the responsibility of the Nightingale, except for the provision of consultant psychiatric services which will be provided by Dr Hillier. All day-to-day queries regarding care whilst in the hospital should be directed to the hospital staff who will liaise with Dr Hillier should it be required. Dr Hillier will carry out two patient reviews per week. The provision of Dr Hillier’s psychiatric services is chargeable on a “per diem” or daily basis. The daily fee will be confirmed with you prior to admission. You agree to pay this in full, including an excess or amount that is not covered by any insurance policy or other cover you may have. An invoice will be raised and sent to the patient & /or bill payer (as stated on your Registration Form), upon discharge and, and/or at the end of each calendar month, whichever is sooner. The invoice is payable within 7 days of receipt The Nightingale Hospital will provide documentation about the service, prices and will ask you to sign their Terms and Conditions. By booking an admission assessment appointment with Dr Hillier at HumanMind Health you agree to the above stated terms and conditions. For further information please consult our fee schedule

Account Credit

Account credit agreed in writing by HumanMind Health, and applied to your account, will remain valid for six months from the date of issue and may not be redeemed as cash. After this period, any unused credit will expire.

VAT

HumanMind Health does not charge VAT on medical services

Liability for fees under insurance

Where the patient holds private medical insurance, they, and the payer, remain responsible for any excess, co-payments, or claims not settled by your insurer (e.g. missed appointments without required notice). If the insurer declines to pay part or any of the invoice(s), you agree to settle the outstanding balance in full within seven days of receipt of the invoice, at the published hourly rate for the relevant clinician. For further information please consult our fee schedule. Where payment is not received within the stated timeframe, future appointments may be postponed or cancelled until the balance is cleared.

Cancellation, Rescheduling & Failure to Attend (DNA)

HumanMind Health operates a minimum two working day cancellation policy for all appointments unless otherwise agreed in advance in writing. Cancellation requests must be made by writing to the reservations team / clinician’s PA by email or using the details above. Requests received more than two working days in advance may be refunded or credited to the patient’s account and rebooked according to preference. Cancellation requests received less than two working days in advance of the scheduled appointment will not be refunded, credited to the patient’s account or rescheduled. Where the patient does not attend a scheduled appointment without having cancelled or rescheduled with the required notice, the full consultation fee will be charged without the possibility to reschedule, cancel or credit to the account. Any subsequent appointments will incur a new consultation fee subject to the same terms and conditions. Exceptions will be at the discretion of HumanMind Health. All cancellation or rescheduling requests must be made in writing, either by email to enquiries@humanmind.health or to the named clinician’s PA. If you fail to attend your appointment, the full consultation fee will be charged. When running late, please notify the reservations team as soon as possible by telephone or email with an estimated time of arrival. While we aim to be flexible, time lost cannot be refunded or credited. The clinician may be unable to see you if you arrive more than twenty minutes late without notice.

Information Sharing & Consent

We only use your personal information as detailed in our Privacy Notice below. Any personal information that you give to us will be processed strictly in accordance with the Data Protection Act 2018/UK GDPR (as may be amended or superseded) and all other relevant privacy legislation. The Privacy Policy must be read in conjunction with these Terms and Conditions and adhered to. The Privacy Policy and Terms and Conditions are subject to change by HumanMind Health as required without consultation. Terms and Conditions and Privacy Policy details are available at www.humanmind.health

In order to provide our services HumanMind Health requires information such as contact details, medical history, payment arrangements. We will store your information securely and we will not share it with anyone unless you authorise us to do so, or if we have a legal obligation to do (e.g. serious concerns of significant risk to you or others). Please refer to our privacy policy below for further details.

We will collect the patient’s information sharing preferences and consent status in the patient registration form as part of the referral process. Any changes to consent and / or information sharing must be made in writing to enquiries@humanmind.health or directly with the clinician during your consultation appointment. This will be documented in the electronic medical record.

HumanMind Health will only share information about your care with your consent unless there is a risk of harm to you or others. For further information please see our privacy policy at https://humanmind.health

Prescription Medication

Prescriptions will be provided only if the treating clinician considers there is sufficient information to decide it is clinically indicated, safe, and in the best interests of the patient to do so. The clinician will base any decision on their professional judgement, in line with GMC prescribing guidelines. You acknowledge that there is no guarantee you will receive a prescription and understand that any prescription issued is at the clinician's discretion, subject to HumanMind Health’s policies and limitations, and other regulatory requirements.

All prescription requests must be made in writing. HumanMind Health usually aims to issue approved prescriptions three working days after the request is received. This may be longer if clarification or additional information (e.g. blood pressure & pulse readings) is required. It will not always be possible to approve prescription requests, and the clinician may request that a follow-up appointment is required. To provide the best service and avoid interruptions to your medication, HumanMind Health advises that repeat prescription requests are made at least one week before your medication runs out and longer where public holidays or absence is likely to delay processing of your request.

Prescriptions issued as part of the clinician’s treatment plan in a consultation are free of charge. Those issued in between scheduled consultations and/or that do not form part of the agreed treatment plan (e.g. repeat prescriptions, medication changes, additional medication requests) are chargeable. Please refer to our fee schedule for further information.

HumanMind Health is not responsible for any fees charged by the dispensing pharmacy. It remains an individual pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription. Should this happen HumanMind Health will seek to provide advice and support to resolve the situation.

Prescriptions issued by HumanMind Health are only valid at pharmacies in the UK and are intended solely for your personal use. Any information / results requested by the clinician must be received before the prescription is issued. Prescriptions will not be issued where payment has not been received. HumanMind Health may choose not to prescribe if it becomes aware that medication advice may not be being followed or where the information provided contra-indicates the prescribing of further medication.

Controlled Drugs Prescribing

HumanMind Health will only prescribe controlled drugs on a monthly basis for safety and regulatory reasons.

Clinic Letters & Reports

A clinic letter or report may be provided as part of a consultation according to the clinician’s judgment or where agreed in advance in writing. HumanMind Health aims to complete most clinic letters within ten working days of the consultation appointment. This may take longer for complex cases where further information is required. Where possible, the draft clinic letter will be shared with you for comment. After three working days, or sooner if agreed, the letter will be considered final and sent to the relevant recipients.

Fees and completion timescales for ah hoc / specialist reports and letters will be agreed on a case-by-case basis according to availability. Please enquire for a quote.

Legal Jurisdiction

HumanMind Health has its registered office in the UK and is subject to UK law and regulation. This applies where the patient is located elsewhere, outside of the UK, and any interactions with us will be considered to have taken place in the UK. HumanMind Health does not take responsibility for any laws outside the UK regarding access to our services. HumanMind Services are designed to operate within the UK regulatory environment. If you use our services from another location, it is your responsibility to check it is within the law and appropriate for you to do so in your region or country.

What we ask of you

HumanMind Health respectfully asks all patients, carer, family members and colleagues to:

• Adhere to any instructions provided by HumanMind Health regarding prescribed medication or other health advice (including expiry dates);
• Notify us promptly in writing if you experience any unanticipated side effects or problems with your prescribed treatments;
• Ensure any prescribed medications are kept securely, away from children or vulnerable adults and are not provided to or shared with anyone other than the individual for whom they were prescribed;
• Inform us promptly if any information provided to us becomes inaccurate, incomplete, or false;
• Refrain from the amendment, editing, replication or falsification of any documentation provided by HumanMind Health, including prescriptions, letters, forms, or images such as HumanMind logo and branding.
• Agree to schedule and attend appointments at the frequency requested by the clinician and at least one appointment every six months. Patients who have not been seen for six months or longer may be discharged from our care.
• Treat all HumanMind staff with respect and courtesy. Aggressive or abusive behavior will not be tolerated.