Terms and Conditions

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This document details the scope and limitations of the service provided by HumanMind Health. Please read carefully, in full.

By using the services of HumanMind Health, including accessing the website (https://www.humanmind.health), any digital applications, software (including but not limited to video consultations, access to your online medical record and electronic communications system) you accept these terms and conditions in full, along with all other policies and procedures that may be published by HumanMind Health or otherwise communicated to you by HumanMind Health (the “Terms & Conditions”).

These terms may have to be changed or amended from time to time. Please make sure that you have checked the terms and conditions when you start your treatment with us. 

1. About HumanMind Health

HumanMind Health is the trading name for Dr Bradley Hillier (BMBCh MA(Oxon), MRCPsych, FRCPsych, MScPH, MFFLM), a UK Trained, GMC Registered Consultant Psychiatrist. HumanMind Health is a private psychiatric-led mental health clinic providing assessment, treatment and advice through face to face and online e-consultations at the following locations:

· 14 Harley St, London W1G 9PQ

· 55 Queen Anne Street, London W1G 9JR

· 11-19 Lisson Grove, London NW1 6SH

The service is contactable by phone, email or WhatsApp using the details below between the hours of 9am to 5pm Monday - Friday.  We aim to reply to all enquiries within 1 business day.

Email:  enquiries@humanmind.health

Telephone:  +44 (0)345 990 0009 

Whatsapp:  +44 (0)7450 060 600. 

Website:  https://www.humanmind.health

2. Referral & Scheduling

HumanMind Health accepts referrals from private and NHS clinicians including GPs, Psychiatrists, Psychologists & Psychotherapists and from individuals wishing to self-refer. Before confirming a booking for a New Patient Assessment with us, we will ask you to complete a brief patient registration form with your contact details and any past or current mental health concerns you feel we should know about. We may also ask you for any relevant clinical documentation such as a referral letter from a treating clinician. Any information provided as part of the referral is reviewed by Dr Hillier, and a response provided usually within 2 working days of receipt. 

Sometimes we may be unable to accept a referral where it is outside the scope of our service ( e.g. a minor), or where we believe another service provider would be better able to meet the needs identified. When this occurs, we aim to clearly explain our reasons and suggest a suitable alternative. 

For New Patients, the first appointment with HumanMind Health will take up to two hours during which time a comprehensive assessment will be made. Any unused time in this appointment will be credited to your account for any future appointments. You will be contacted by the booking team to arrange a convenient time for your New Patient Assessment. The duration and frequency of any follow up appointments will be agreed between you and Dr Hillier and/or the booking team. 

Once booked, you will be sent confirmation by email with an Information Sharing Consent Form. An invoice for the consultation will follow, also by email which must be settled in full at least 48 hours prior to the scheduled booking to avoid cancellation unless alternative arrangements have been agreed in advance. 

3. Consultation Fees

HumanMind Health charge £500p/h for all appointments with a doctor. Where you ask us to discuss your care with a third party such as your GP, a parent/guardian or therapist, this will be charged at the same rate. Follow up appointments may be made in 30 minute increments and this will be agreed with you during scheduling. 

Fees are outlined below. VAT is not charged on these services:

· New Patient Assessment (1hr) - £500

· New Patient Assessment (2hrs) - £1000

· Follow Up Appointment (30 mins) - £250

· Follow Up Appointment (60 mins) - £500

· Follow Up Appointment (90 mins) - £750

· Follow Up Appointment (120 mins) - £1000

All appointments must be paid for in full at least 48 hours prior to the scheduled time unless otherwise agreed in writing or the appointment may be cancelled.  

4. Cancellation, Rescheduling & Failure to Attend (DNA)

We have a 48 hour cancellation policy for all appointments unless otherwise agreed in writing. Cancellations may be made by contacting the reservations team by telephone or email using the contact details above. Cancellations made with more than 48 hours notice will be refunded, credited to the client account, or rebooked according to client preference. Appointments cancelled within 48 hours of the scheduled time will not be eligible for a refund or credit and cannot be rescheduled. Any subsequent appointments made will incur a new consultation fee. 

If you fail to attend your appointment on the scheduled date and time, the full consultation fee will be charged and no refund or rescheduling will be offered unless cancelled or rescheduled more than 48 hours in advance, as per the cancellation policy. When running late for an appointment, we request that you notify the reservations team by telephone or email as soon as possible with 

an estimated time of arrival. We will do our very best to be flexible but we are unable to credit or refund any time lost. The doctor may be unable to see you if you are than 20 minutes late and have not notified us. Appointments missed in this situation will also be unable to be rescheduled or refunded. 

5. Information Sharing & Consent

We only use your personal information as detailed in our Privacy Notice below. Any personal information that you give to us will be processed strictly in accordance with the Data Protection Act 2018/UK GDPR (as may be amended or superseded) and all other relevant privacy legislation. The Privacy Policy must be read in conjunction with these Terms and Conditions and adhered to.  We will endeavour to keep the Privacy Policy updated at all times and notify you of any relevant changes.

In order to provide our services we will need personal information from you. We will collect your information sharing preferences at first registration with the service on an electronic form. Any updates or changes to your preferences will be recorded using the same consent form. We will store your information securely and we will not share it with anyone unless you authorise us to do so, or if we have a legal obligation to do (e.g. serious concerns of significant risk to you or others). Please refer to our privacy policy for further detail.

6. Legal Jurisdiction

We are based in the UK and subject to UK law so, though you may be somewhere else, your interaction with us is considered to be taking place in the UK. However, although we can see people from outside the UK in some circumstances, we cannot take responsibility for any laws outside the UK regarding access to our services. Some of our services are specifically designed for use in the UK and if you use them from elsewhere you should check in your country or region that it is within the law and appropriate for you to do so.

7. Medication & Prescriptions (including Fees)

Medication will be prescribed only if the treating clinician believes it is in the best interest of the patient, based on their professional judgment.  You acknowledge that there is no guarantee you will receive a prescription and understand that any prescription issued is at the clinician's discretion, subject to HumanMind Health’s policies and limitations.

Any prescriptions issued by HumanMind Health in association with a scheduled consultation will be free of charge. Prescriptions requested outside of a booked consultation (i.e. repeat prescriptions) will be charged as follows: 

· Private Prescription (Non-Controlled Drugs) - £35

· Private Prescription (Controlled Drugs) - £ 50 

Please note, some medications (e.g. Controlled Drugs) are only able to be prescribed on a monthly basis.

Prescriptions issued by HumanMind Health are only valid at legal UK pharmacies and are intended solely for your personal use. You may be charged a dispensing fee and a charge for the medication at the dispending pharmacy. You accept that it remains an individual pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription. 

8. What we ask of you

· you adhere to any instructions provided in relation to prescribed medication or other health advice ( including expiry dates );

· you notify us promptly where you experience any unanticipated side effects or problems with your prescribed treatments;

· you ensure any prescribed medications are kept securely, away from children or vulnerable adults and are not provided to or shared with anyone other than the individual for whom they were prescribed;

· you inform us immediately if any information provided to us becomes inaccurate, incomplete, or false; 

· you do not amend, edit, replicate or falsify any documentation provided by HumanMind Health, including prescriptions, letters, forms, or images such as HumanMind logo and branding.