Frequently Asked Questions
About HumanMind Health
What is HumanMind Health?
HumanMind Health is a private, psychiatrist-led mental health clinic providing assessment, treatment and follow-up care in person and via secure video consultation.
What is your clinical approach?
Our approach is comprehensive and evidence-based. Assessments are medically led and incorporate a BioPsychoSocial formulation to understand biological, psychological and social contributors to a patient’s difficulties. Treatment may include medication, psychological therapies, lifestyle interventions or onward referral where appropriate.
Do you work with other services?
Yes. With consent, we liaise with NHS, private and third-sector providers to support continuity and safety of care.
Is my care confidential?
Yes. Personal and clinical information is processed in accordance with UK data protection law and the common law duty of confidentiality. Information is shared only with your consent, unless there is a legal obligation or overriding public interest, such as serious risk of harm.
Conditions We Assess and Treat
What conditions do you assess and treat?
We assess and treat a broad range of conditions, including:
• Depression and mood disorders
• Anxiety and panic disorders
• Obsessive-Compulsive Disorder (OCD)
• ADHD
• Autism Spectrum Conditions
• Trauma-related disorders (including PTSD)
• Psychotic disorders
• Personality disorders
• Substance misuse and addictive behaviours
• Minority stress and LGBTQI+ mental health
If your condition is not listed, please contact the team for guidance.
Psychiatrists and Other Mental Health Professionals
What is the difference between a psychiatrist and a psychologist or psychotherapist?
Psychiatrists are medical doctors trained in diagnosing mental disorders, prescribing medication and managing clinical risk. Psychologists and psychotherapists focus on psychological assessment and talking therapies and do not prescribe medication in the UK.
Appointments & Booking
Do I need a referral?
What happens after I register?
All referrals are reviewed during clinical triage to identify the skills, expertise and capacity required to meet the needs of the patient. Where we feel the patient’s needs may be better served by another clinician, we will, where possible, recommend an alternative provider.
How long is a first appointment?
New patient assessments are typically around two hours, unless otherwise agreed.
How long are follow-up appointments?
Follow-ups are usually 60 minutes. In some cases, 30-minute appointments may be offered.
Will I definitely receive a diagnosis or prescription?
Not always. Some cases require further assessment or differential diagnosis. Prescribing decisions are based on clinical judgement and regulatory standards.
Can you continue care started elsewhere?
Possibly. Previous records will be reviewed and responsibility for care clarified to ensure safe prescribing and appropriate risk management.
What should I bring?
Photo ID is required for your first appointment. Relevant medical records or medication lists may be helpful.
Inpatient & Specialist Services
Do you offer inpatient care?
We support admissions at the Nightingale Hospital, Marylebone, where Dr Hillier has practising privileges. The hospital provides facilities and nursing care; HumanMind Health provides consultant psychiatric services.
Do you offer specialist therapy referrals?
Yes. We work with trusted partners offering CBT, DBT, CAT, EMDR, psychodynamic therapy, occupational therapy and specialist addiction services.
Locations
Where are your clinics?
55 Queen Anne Street, London W1G 9JR
14 Harley Street, London W1G 9PQ
Do you offer online appointments?
Yes, we provide secure video consultations as well as in-person appointments.
Is there reception at both sites?
14 Harley Street has reception services. 55 Queen Anne Street does not have a waiting area please arrive at your appointment time.
Fees
Fees vary by clinician. The schedule below applies to Dr Bradley Hillier.
What is Dr Bradley Hillier’s rate?
£600 per hour (charged in 15-minute increments). Fees are the same for virtual and in-person appointments. Medical services are not subject to VAT.
What are the fees for new patient assessments?
What are the fees for follow-up appointments?
60 minutes: £600
30 minutes: £300
What is the fee for an ADHD assessment with report (new patients only)?
£1,500
What is the fee for an Autism Spectrum Disorder (ASD) assessment with report (new patients only)?
£2,100
Are there prescription fees?
Where specified in a consultation treatment plan: no charge (included in consultation fee).
All other prescriptions: controlled drugs £75; all other prescribed items £50.
Do you charge for letters and reports?
Letters & reports (excluding medico-legal work) are charged at £600 per hour. An estimate is available on request.
Do you provide inpatient consultant responsibilities at Nightingale Hospital?
Yes. The per diem rate is £125
Do you offer medico-legal services?
Yes. Estimates are available upon request.
Payment Terms
When is payment required?
Full payment must be received no later than two working days before your appointment, unless otherwise agreed in writing
Will you hold my card details?
With your consent, we may securely take and store your debit or credit card details at registration to settle any outstanding balance on your account.
What is your cancellation policy?
Cancellations or changes must be made in writing with at least two working days’ notice. Late cancellations, non-attendance, or rescheduled appointments later cancelled are charged at the full fee
Insurance
Do you operate a pre-pay policy?
Yes. For all private medical insurance policies except Bupa UK and AXA, payment is required in advance and you reclaim the fee directly from your insurer after your appointment using the invoice receipt provided. We aim to be clear about the applicable insurance protocol before proceeding further.
What applies to Bupa UK and AXA patients?
For Bupa UK and AXA policies, upfront payment is not required where direct billing arrangements are in place and pre-authorisation has been confirmed. No additional fees are charged. You remain responsible for any policy excess or exclusions under your policy. With your consent, we may securely take and store your payment details to settle any outstanding balance, including excesses or non-covered amounts.
What should I check with my insurer before booking?
We strongly recommend confirming:
• That the named clinician is recognised under your policy
• Whether pre-authorisation is required in advance of an appointment
• The amount they will reimburse per hour and/or the annual mental health spend limit
• Whether there is an annual excess to be paid for the first appointment at the point of each annual
policy renewal
• Whether your policy includes cover for neurodiversity (ADHD / ASD) if you suspect this may be relevant
How do reimbursement limits affect me?
Some policies set a maximum reimbursable rate per session or an annual total spend cap for mental health consultations and treatment. If your policy includes a capped total per appointment or per year, you would be responsible for covering the shortfall.
Prescriptions
Can you prescribe medication?
Yes. UK-approved medications, including controlled drugs, may be prescribed where clinically appropriate.
Are prescriptions valid outside the UK?
No. Prescriptions are valid at UK pharmacies only.
How long do prescription requests take?
Approved requests are typically processed within three working days.
Letters & Medico-Legal Work
Can you provide letters or reports?
Routine clinic letters are provided as part of care. Ad hoc letters and reports are charged at the clinician’s hourly rate
Do you offer medico-legal services?
Yes, upon receipt of formal instructions
Emergency & Crisis Support
Do you provide emergency or crisis services?
No. HumanMind Health does not provide emergency or out-of-hours crisis care.
What should I do in an emergency?
Call 999, attend your nearest A&E department, or contact NHS 111 (mental health option). You may also contact Samaritans on 116 123 or text SHOUT to 85258.
Free 15 Minutes Consultation
We are very happy to provide an initial 15 minutes discussion on the telephone free of charge for those who are considering booking an appointment. Please enquire to book a call.